Online Store Policies
In-Store Pickup Only
We will text or email you once your order is ready for pickup. Please wait for a confirmation before stopping by. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.
At this time, we only fulfill orders by In-Store Pickup. We believe that this allows us to most effectively serve our local customers with the convenience of online shopping and the value of customer service.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. Unless special arrangements are made in advance, orders need to be picked up within 10 days.
Returns
If there’s a problem with something you purchased from us, you can bring it back with the original packaging for an exchange or a refund within 14 days with the receipt. Non stock or special order items are not returnable. Bicycles are not returnable, they can be exchanged or you can receive an in store credit.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!